Rental Terms and conditions
We reserve the right to refuse or cancel booking at any time
if you do not meet our renting requirements.
Please ensure that there are sufficient funds available at your debit card.
If your license was issued outside the country of collection, you must also bring your passport with you when collecting the vehicle.
All additional drivers must meet the same licence requirements as the main driver. The first additional driver is included in the rates
The vehicle is covered by roadside assistance for any mechanical faults. If the call out is due to driver negligence, for example lost keys or running out of fuel, the renter may be charged a breakdown call out fee.
NO SHOW – A failure to collect vehicle prior to your reserved pick up time and date, might incur at minimum a no show fee.
Vehicle must be returned at or before the expiry of the term of hire and should be returned in the same condition as when rented, normal wear and tear excepted.
Smoking is not permitted in the vehicle.
We require a security bond when you collect the vehicle.
The security deposit/bond is deducted from your credit card.
Cash deposits are not accepted.
Restricted roads / areas of use
There are certain roads and areas that you cannot drive this vehicle on. Any unpaved roads or off-road driving is prohibited. You will not be insured if you drive on these roads and therefore you will be fully liable for any damage that might occur.
Optional items / extras
Special equipment and optional extras may be requested at time of booking but are subject to availability and change without notice.
It is your responsibility to cover the cost of any traffic infringements, such as speeding or parking fines incurred during the rental period.
The minimum driver age is 23 years old a valid driving license must have been held for a minimum of 1 year.
Rates include unlimited mileage.
Like for Like Policy: Your vehicle will be supplied with an certain amount of fuel You will be required to return the car with the same level of fuel that you received the car with.
One way rentals are on request and one way service fee will apply.
Driver licence rules
All drivers must carry a valid full license from their country of residence. Driving license printed with non-Latin Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an International driving license or official translation.
License must be valid for the entire rental period.
The license must have been held for a minimum of 1 year.
Further proof of driver identity and address is required, please see full conditions for list of acceptable forms of identification.
Amendments to bookings
If you experience any delays, you must contact the office immediately prior to your reserved pick up time.
After Hours Service
After hours is a service provided to pick up and/or drop off a vehicle outside the opening hours. An additional charge of 25.00 EUR including airport fee applies and must be paid at the rental counter.
The minimum age to rent is 21 for categories MINI, ECONOMY, COMPACT AND INTERMEDIATE . For all other categories minimum age to rent is 25 yrs.
You are prohibited to transport the vehicle by ferry without Best Wheels written authorization .
Covers the renters liability for damages to the rented vehicle – under the condition that the damage is not due to infringement of Road Circulation Code, with a deductible amount of:
- 400 EUR for car groups MINI, ECONOMY,COMPACT,INTERMEDIATE,CROSSOVER.
- 600 EUR for car groups SUV,MINI VAN (7SEATS)
CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors, car key damage, the antenna, incorrect fuel, during transportation by ferry without prior written authorization by BEST WHEELS at the time of pick up the car, acts of God, Terrorist Attacks, wheels and tires. If CDW is not included to the Rental Agreement, the renter is liable to pay the total amount of the damages of the rented car. The Accident Statement should always be supplemented so that the insurances covers will be in effect. If there is a third party involved to an incident, we recommend clients to call the police authorities to the incident.
Damage Waiver Exclusions/Voids
Collision Damage Waiver does not cover: tire punctures, wheel damage, interior damage, chipped or cracked windshield, wrong fuel, undercarriage damage, damage to lights or lenses, mechanical damage, damage from dangerous substances Collision Damage Waiver will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Roadside Assistance- Free of charge and available 24/7. Contact phone number of the road assistance indicated to the signed Rental Agreement. and/or provided by the rental agent at the time of pickup the car. It is recommended to contact the branch directly in the event of required roadside assistance. If the driver drives the vehicle off the official road network and the vehicle immobilized, the driver will be charged the cost of towing the vehicle from the roadside assistance.
Full Damage Waiver (FDW)
Full Damage Waiver(FDW) is optional and reduces the excess amount on CDW to zero – under the condition that the damage is not due to infringement of Road Circulation Code. CDW must be purchased or inclusive for renters to qualify for the purchase of FDW. FDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors, car key damage, the antenna, incorrect fuel, acts of God, Terrorist Attacks, during transportation by ferry without prior written authorization by the company at the time of pick up the car, wheels and tires. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. In case of car damage or a car theft, an administration fee (D.A.F.) of 40,00 EUR and Airport Fee will be charged to the driver. This charge applies irrelevantly of party at fault. Vehicles returned with stained interior.
Car Type in Booking
Each car category has a representative car model.
You shall receive the representative type ,or a similar.